joel price

Explanation on when the @versustv Tour Tracker starts #TdF #Cycling

We start the coverage when the International TV broadcast starts, some days this includes the start, some days it does not - it depends on when the race organisation and French TV decide to start the broadcast. The feed goes up on the Tracker at the same time as anyone in the world (including French TV) gets a feed.

(via FAQ | Versus 2010 Tour Tracker)

Versus Tour Tracker email apology. Good move!

Look at this… the guys behind Versus Tour Tracker issued an apology. My biggest problems with the Tour Tracker are being addressed. I applaud Engaged Sports and Versus for sending out this email. These type of emails are not easy to send out. They still need to fix the issues, but sending this email is a good sign. Check out the email below:

On Jul 5, 2010, at 5:26 PM, support@engagedsports.com wrote:

Dear Tour Tracker user,

First of all apologies for the problems over the last few days with the Tour Tracker service. We know that many of you have experienced problems and have contacted us through our support email or posted your feedback online. We’ve responded to many of you, but while we’ve worked on fixing these problems we know many of you have not yet received a response.

Due to the problems with the Autobahn plugin, after today’s stage we removed the video player and replaced it with one that does not require Autobahn. Initial reaction is that this has fixed the streaming problems. This was also why the On Demand video of todays stage was delayed.

Another issue (particularly for the prologue) has been the start time of the coverage. We start the coverage when the International TV broadcast starts, some days this includes the start, some days it does not - it depends on when the host broadcaster in France decides to start the broadcast. The feed goes up on the Tracker at the same time as anyone in the world gets a TV feed.

The daily schedule of broadcast times is now published on the FAQ page: http://tracker.versus.com/faq

The other issue that many of you have commented on is the audio feed and the lack of background noise. We’re frustrated with this as well. We’re working hard on a resolution to this with the host broadcaster in France to correct the problem.

We’re cycling fans too and understand that the problems over the past few days have been extremely frustrating, we appreciate your understanding and hope you will enjoy the rest of the tour without any further streaming problems with the service.

Regards,
The Tour Tracker Team.